Intercom + Frihet
Sync customer data between Intercom and Frihet for support with financial context.
Connect Intercom nowWhat this integration does
Frihet's Intercom integration connects your customer support platform to your accounting. When a customer opens a chat in Intercom, your support team can see their billing history, outstanding payments, and active plan directly in the conversation.
Customer data syncs automatically. New clients created in Frihet appear as contacts in Intercom with their financial attributes. If a customer updates their information via chat, the changes can be reflected in Frihet.
This visibility reduces resolution time for billing and payment queries. Your support team doesn't need to access Frihet to answer basic financial questions.
Features
- Billing data visible in the Intercom sidebar
- Automatic contact and customer attribute sync
- Subscription and plan status visible in every conversation
- Outstanding invoices and recent payments accessible from chat
- Frihet events as notes in the Intercom timeline
- User segmentation in Intercom based on Frihet financial data
- Automated messages triggered by billing events
How to set it up
- 1
Connect your Intercom workspace
Go to Settings > Integrations and click Connect Intercom. Authorize Frihet to access your contacts and conversations.
- 2
Configure data to sync
Choose which Frihet attributes are sent to Intercom: plan, billed amount, payment status, last payment date.
- 3
Activate the Frihet app in Intercom
Install the Frihet app in your Intercom Inbox so agents can see financial data in the sidebar of each conversation.
- 4
Test with a conversation
Open a chat with an existing customer and verify their billing data appears correctly in the sidebar panel.
Use cases
SaaS support with billing context
A customer asks about an invoice. Your agent sees the payment history without leaving Intercom and resolves it in seconds.
Proactive customer retention
Segment users in Intercom by billed amount or payment status. Send proactive messages to customers with overdue payments.
Plan-based onboarding
Set up onboarding flows in Intercom that adapt to the customer's plan, using data synced from Frihet.
Frequently asked questions
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