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Frihet
Communication

WhatsApp Business + Frihet

Send business messages and notifications to clients through WhatsApp from Frihet

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What this integration does

The WhatsApp integration will let you communicate with clients through the world's most popular messaging platform directly from Frihet, using the WhatsApp Business API.

Send invoice reminders, payment confirmations, appointment notifications, and custom messages to clients on WhatsApp — all from within their Frihet client record. Message templates approved by WhatsApp ensure delivery, and conversation history is logged in Frihet for context.

Inbound messages from clients will appear in Frihet alongside their account information, giving your team the context they need to respond effectively without switching between apps.

Features

  • Send WhatsApp messages to clients directly from Frihet
  • Pre-approved message templates for invoices, reminders, and notifications
  • Conversation history logged in client records
  • Automated invoice and payment notifications via WhatsApp
  • Support for rich media — images, documents, and links
  • Inbound message handling with client context
  • Delivery and read receipt tracking

How to set it up

  1. 1

    Set up WhatsApp Business API access

    Register for WhatsApp Business API through Meta Business Suite. You will need a verified business account and a dedicated phone number.

  2. 2

    Connect to Frihet

    In Frihet, go to Settings > Integrations and select WhatsApp. Enter your WhatsApp Business API credentials and verify the connection.

  3. 3

    Configure message templates

    Create and submit message templates for approval through Meta. Common templates include invoice sent, payment received, and appointment reminder.

Use cases

Freelancer or small business owner

Invoice delivery with higher open rates

Send invoice notifications via WhatsApp where open rates exceed 90%, compared to email's typical 20-30%. Clients can view and pay directly from the message.

Accounts receivable

Payment follow-up automation

Automatically send WhatsApp reminders for overdue invoices at intervals you define, with the outstanding amount and a payment link included.

Customer support agent

Client support with full context

When a client messages you on WhatsApp, see their account details, recent invoices, and payment history in Frihet — respond with context instead of asking for details.

Consultant or service provider

Appointment and deadline reminders

Send automated WhatsApp reminders before meetings, project deadlines, or contract renewals, reducing no-shows and missed dates.

Frequently asked questions

Yes. The WhatsApp Business API requires a dedicated phone number that is not currently registered with WhatsApp. This can be a landline or mobile number.
WhatsApp charges per conversation through the Business API. Pricing varies by country and conversation type (business-initiated vs. user-initiated). These costs are separate from your Frihet subscription.
Yes. When a client replies to a notification, their message appears in Frihet where your team can respond. A 24-hour customer service window opens with each client-initiated message.
WhatsApp Business API is available in most countries where WhatsApp operates. Check Meta's documentation for specific country availability and any local regulations.

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